Register free for an account
Join now and unlock all features & functionalityFree learning guides co-produced by young people and mental health professionals.
Find useful resources from your peers, and share your own!
Save your favourite resources and training material for quick access when you need it most
Certificates and CPD evidence for completing our learning guides
This guide is sponsored by NHS England
How to start the conversation
This guide walks you through the beginning stages of supporting us in a crisis.
Start Guide
Average completion time:
15 minutes
What you will learn
By the end of this guide you will have:
- Practical steps to set the conversation up for success
- Insight into building and maintaining positive relationships with us
- Tips to help us feel comfortable with you in-person, online and over the phone
Sections in this guide:
-
Meeting us
We talk you through practical ways to make us feel welcome when you first meet us. -
Building the conversation
In this section we will talk you through how to get the most out of our conversation by building trust and rapport. -
Listening and responding
In this section we will give you hints and tips on how to make us feel listened to and accepted. -
Conclusion
Summing up what we have talked about in this learning guide.