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How to start the conversation

This guide walks you through the beginning stages of supporting us in a crisis.

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Average completion time: 15 minutes

What you will learn

By the end of this guide you will have:

  • Practical steps to set the conversation up for success
  • Insight into building and maintaining positive relationships with us
  • Tips to help us feel comfortable with you in-person, online and over the phone

Sections in this guide:

  • Meeting us

    We talk you through practical ways to make us feel welcome when you first meet us.

  • Building the conversation

    In this section we will talk you through how to get the most out of our conversation by building trust and rapport.

  • Listening and responding

    In this section we will give you hints and tips on how to make us feel listened to and accepted.

  • Conclusion

    Summing up what we have talked about in this learning guide.
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