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How to start the conversation
This guide walks you through the beginning stages of supporting us in a crisis.Start Guide
What you will learn
By the end of this guide you will have:
- Practical steps to set the conversation up for success
- Insight into building and maintaining positive relationships with us
- Tips to help us feel comfortable with you in-person, online and over the phone
Sections in this guide:
Meeting usWe talk you through practical ways to make us feel welcome when you first meet us.
Building the conversationIn this section we will talk you through how to get the most out of our conversation by building trust and rapport.
Listening and respondingIn this section we will give you hints and tips on how to make us feel listened to and accepted.
ConclusionSumming up what we have talked about in this learning guide.