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You’ve heard from us today about where some of the key pain points are for us when receiving care in crisis. Some of this is hard to hear, but we feel that sharing our experiences we can work together to improve things for everyone.

Hopefully you have more insight into why we may seem reluctant to reach out or talk about what we are going through. By showing your compassion and empathy, you can create a safe, non-judgemental space that really helps us open up.

We also talked about what matters most to us when we are in crisis; empathy, understanding, trust and active listening. And finally, Jas’ example of a positive experience shows how this can work in practice.

Thank you for listening to us. Just being here today shows that you genuinely care and want to help us in the best way possible.

Final reflection

How will the insights that you have heard today impact your practice?